PRE-ORDERS for 2nd production batch with deliveries in July

FAQs

1. SIZE, FIT AND CARE  
  

How to choose my MIRET sneakers size?

On each product page of our webshop, you will find a link called  Size ChartClicking that link will reveal a size guide with instructions to determine your recommended size. If you need further advice, do not hesitate to contact our Customer Service info@miret.co

Will my sneakers stretch?

MIRET sneakers won't stretch, so it is important that you measure your feet correctly before choosing your size. Measure both feet and use the larger one for defining your size.

Do MIRET sneakers have good arch support?

MIRET sneakers are supported with MIRET ultra-light ergonomically shaped natural insoles that are removable, so you can take them out or replace them with your own insoles.

How do I clean my MIRET sneakers?

Rough dirt particles can be brushed with a gentle brush which will cause no harm to the wool because it is resistant to abrasion. If your MIRET sneakers need further cleaning you can throw them in the washing machine on the wool or gentle cycle, preferably in the washing bag. Before washing them, make sure to remove insoles and laces. Use gentle detergent without bleach and air dry them, without exposing them to the high heat or direct sunlight.

What if the size doesn’t fit?

You can exchange your MIRET sneakers if the size doesn’t fit. Just contact us on webshop@miret.co with your order number, the address from which you are shipping your sneakers from, the address where you want the new ones delivered and of course, new size you wish to receive. Please note that we can only process an exchange once we have received the original sneakers in good order.

1. For the first time orders, we will cover all the exchange costs. Once we have your info, we'll send over a courier to pick up the sneakers you wish to exchange and we will send over a new pair after we receive them.

2. For all other orders and items on discount, the customer is responsible for the return and new shipping costs The address for returns is stated below:

Miret d.o.o.

Belajski Malinci 4

47252 Barilović

Croatia

The exchanges are then processed as new orders. After we receive the original sneakers, we will make a refund only for the amount paid for sneakers, after which you can make a new order.



2. SHIPPING  
    

What are your shipping charges?

Shipping charges are calculated on the checkout and depend on the delivery country and weight of the package. We currently offer free shipping only on domestic deliveries (deliveries in Croatia). Keep in mind that our prices do not include customs fees or other additional taxes that might apply to customers outside of the EU. 

Do you ship worldwide?

Yes, we ship worldwide. 

Do I have to pay custom/import duties?

Yes, customers are responsible for paying all import and customs duties for countries outside of the EU.

How long will the delivery take?

Delivery usually takes between 1-5 working days, depending on the country.

Which couriers do you work with?

We work with DHL, DPD and GLS for international orders, and DPD for domestic orders.

 

3. MY ORDER

 

Can I change or cancel my order?

We try to ensure the quickest delivery possible. Please contact our customer support at webshop@miret.co immediately if you wish to make any change so we can check the status of your order and try to modify it. If your order is already dispatched from our warehouse, it cannot be changed or canceled.

When will I receive my tracking number?

We send out tracking numbers after we process and ship out the order. Orders are usually processed within 1-3 business days. 

I wasn’t home during a delivery attempt, what to do?

In case you weren’t home during the delivery attempt, please contact the designated courier (DHL, GLS or DPD in your country) with your shipping number and arrange a time for the second attempt delivery that suits you the best.

 

4. RETURNS AND REFUNDS

 

What is your return policy?

You may return your items for a full refund within 14 days of having received it. Items need to be unworn, undamaged, in re-sellable condition (i.e. no creases or wear on soles), and in their original packaging. Shipping costs will not be refunded unless there was a mistake in delivery caused by us. When returning an item the customer is responsible for the shipment and its costs.  Any items purchased on last size sale may not be returned.

When can I expect my refund?

We strive to process your refund within five working days counting from the day we receive the shoes. However, do take into account that we are legally entitled to process refunds within 30 days. Also, please note that - depending on the payment platform - it can take up to 5 working days for the money to be on your account.

How can I exchange my sneakers?

To get started on an international return or exchange, send us an email on webshop@miret.co.  

Please note that we can only process an exchange once we have received the original sneakers in good order.

1. For the first time orders, we will cover all the exchange costs. Once we have your info, we'll send over a courier to pick up the sneakers you wish to exchange and we will send you over a new pair after we receive them.

2. For all other orders and items on discount, the customer is responsible for the return costs and new shipping costs. 

The address for returns is stated below:

Miret d.o.o.

PP 100

47250 Duga Resa

Croatia

The exchanges are processed as new orders. After we receive the original sneakers, we will issue a refund only for the amount paid for sneakers, after which you can make a new order on our webshop.

 

5. PAYMENT

What are acceptable payment options?

We accept:

PayPal

All major credit cards (MasterCard, Visa, American Express and Discover) via PayPal Express.

All major credit cards (MasterCard, Visa, Maestro, Diners and Discover) via CorvusPay payment gateway.

Bank Transfer

My payment failed, what should I do?

Delete your cookies and cache data, use a different browser, or use a different payment method. If this doesn’t solve the problem, please contact our customer service.

If the purchase amount has been deducted from your bank account, yet the website says that the order failed, contact our customer services as soon as possible with a screenshot of the payment, so we can start processing your order. 

What does VAT mean?

VAT is a value-added tax that EU customers pay. VAT is already included in all prices.

How can I get an Invoice?

We provide Invoices for all orders, and deliver them via email. 

If you need a business Invoice, please contact us on webshop@miret.co with your order number and company info.

Do I have to pay import duties to receive my order?

Yes, customers are responsible for paying all import and customs duties for countries outside of the EU.