Shipping & Returns
We work hard to ensure our products are available in as many locations as possible and are constantly evaluating ways we can improve the experience for our customers.
Currently we ship all over the world, but due to this, we don’t yet offer free shipping. If your country is not listed at checkout, please contact us at firstname.lastname@example.org, and we will do our best to include it.
The shipping cost will be calculated at the checkout. For orders outside the EU, customers will be responsible for any additional custom expenses.
All orders will be shipped within one day after the payment, via express shipping option with 2-5 day delivery. If your order hasn’t arrived within that time, please contact us.
We do not ship on Saturday or Sunday.
For modifying your order, please contact us within 12 hours of order placement.
SHIPPING OF PRE-ORDER ITEMS
Pre-Order items are purchased BEFORE PRODUCTION and are not ready to ship.
Thus, pre-order items have their own estimated shipping date which is located at the description of each item and at the checkout.
If you have already available items in your order together with preorder items, we will ship those immediately.
RETURNS AND EXCHANGES
You may exchange or return your items for a full refund within 30 days of having received them.
Shipping costs will not be refunded unless there was a mistake in delivery caused by us.
Items need to be unworn, undamaged, in re-sellable condition (i.e. no creases or wear on outsoles), and in their original packaging.
We reserve the right to refuse returns that do not meet these criteria.
We process refunds within a few days after receiving the items.
Depending on the payment platform it can take up to 5 working days for the money to show on your account.
To get started on an international return or exchange, send us an email to email@example.com
For items purchased on sale, customers are responsible for return shipping fees and may be charged additional VAT and/or duties by their local government when processing a return.
Please note that we can only process an exchange once we have received the original sneakers in good order.
All exchanges and returns from EU countries are on us and the customer bears no additional charges. To initiate a return or exchange contact us on firstname.lastname@example.org.
After the exchange or return request has been processed, a courier will be sent to your address to pick up the package. Please note that we can arrange the exact day of the pick up for you, however, we can't determine the exact time the courier will come to your address. For all info on the pick-up time, contact the courier service directly.
For exchanges and returns from all other countries (outside of the EU) customers are responsible for return shipping fees and may be charged additional VAT and/or duties by their local government when processing a return.
The address for returns is stated below:
47250 Duga Resa