Frequently asked questions
MIRET sneakers won't stretch, so it is important that you measure your feet correctly before choosing your size. Measure both feet and use the larger one for defining your size.
MIRET sneakers are supported with MIRET ultra-light ergonomically shaped natural insoles that are removable, so you can take them out or replace them with your own insoles.
Pure wool is antistatic and does not attract dirt like other fabrics. The fabric is also water repellent, so spillages are slow to penetrate. To maintain the beautiful colour and appearance, we recommend gentle vacuuming with a soft nozzle. For all the dust and mud stains, leave the stains to dry and vacuum clean them. For stains always soak up the liquid with a white kitchen towel as soon as possible. If the stain has dried, remove as much if it as possible with vacuuming. Most stains and dirt can be removed using an ordinary pH-neutral detergent diluted in lukewarm water.
You can exchange your MIRET sneakers if the size doesn’t fit. Just contact us on email@example.com with your order number. Please note that we can only process an exchange once we have received the original sneakers in good order. Items need to be unworn, undamaged, in re-sellable condition (i.e. no creases or wear on outsoles), and in their original packaging.
We reserve the right to refuse returns that do not meet these criteria. The address for returns is stated below:
Belajski Malinci 4
Shipping charges are calculated on the checkout and depend on the delivery country and weight of the package. We currently offer free shipping only on domestic deliveries (deliveries in Croatia). Keep in mind that our prices do not include customs fees or other additional taxes that might apply to customers outside of the EU.
Yes, we ship worldwide.
Yes, customers are responsible for paying all import and customs duties for countries outside of the EU.
Delivery usually takes between 1-5 working days, depending on the country.
We work with DHL, DPD and GLS for international orders, and DPD for domestic orders.
We try to ensure the quickest delivery possible. Please contact our customer support at firstname.lastname@example.org immediately if you wish to make any change so we can check the status of your order and try to modify it. If your order is already dispatched from our warehouse, it cannot be changed or canceled.
We send out tracking numbers after we process and ship out the order. Orders are usually processed within 1-3 business days.
In case you weren’t home during the delivery attempt, please contact the designated courier (DHL, GLS or DPD in your country) with your shipping number and arrange a time for the second attempt delivery that suits you the best.
You may exchange or return your items for a full refund within 30 days of having received it.
Shipping costs will not be refunded unless there was a mistake in delivery caused by us.
Items need to be unworn, undamaged, in re-sellable condition (i.e. no creases or wear on outsoles), and in their original packaging.
We reserve the right to refuse returns that do not meet these criteria.
Items purchased on last size sale can not be returned or exchanged
We strive to process your refund within five working days counting from the day we receive the shoes. However, do take into account that we are legally entitled to process refunds within 30 days. Also, please note that - depending on the payment platform - it can take up to 5 working days for the money to be on your account.
All major credit cards (MasterCard, Visa, Maestro, American Express) via Mollie Credit card payment gateway
Bank Transfer (Mollie)
COD (Cash on Delivery) - Plaćanje pouzećem - Available only for domestic orders in Croatia
Bank Transfer for domestic orders in HRK
Delete your cookies and cache data, use a different browser, or use a different payment method. If this doesn’t solve the problem, please contact our customer service.
If the purchase amount has been deducted from your bank account, yet the website says that the order failed, contact our customer services as soon as possible with a screenshot of the payment, so we can start processing your order.
VAT is a value-added tax that EU customers pay. VAT is already included in all prices.
We provide Invoices for all orders, and deliver them via email.
If you need a business Invoice, please contact us at email@example.com with your order number and company info.